Retail & Client Experience Consultant
Retail & Client Experience Consultant
Masch Atelier | Stellenbosch | Full-Time
Masch Atelier is seeking an experienced, polished and proactive Retail & Client Experience Consultant to join our Stellenbosch boutique full-time.
This is not an entry-level retail role. We are looking for someone with a minimum of 2+ years retail experience who understands structured store environments, takes ownership of daily responsibilities, and confidently drives sales performance.
The ideal candidate is professional, detail-oriented, well-presented, and naturally strong with people.
What You Will Be Responsible For:
Client Experience & Sales
- Deliver exceptional, high-end client service aligned with the Masch brand
- Assist clients with styling across handbags, clothing, jewellery and perfume
- Confidently drive in-store sales and meet monthly targets
- Build strong relationships with returning clients
- Maintain strong product knowledge at all times
Store Operations
- Take responsibility for daily store opening and closing procedures
- Maintain impeccable store presentation and visual merchandising standards
- Manage stock control and assist with inventory counts
- Process transactions accurately and efficiently
- Ensure store cleanliness and organisation
Brand Representation
- Represent Masch with confidence and professionalism
- Assist with in-store launches and events
- Contribute ideas to enhance the boutique experience
Requirements
- Minimum 2+ years retail experience (fashion or luxury preferred)
- Proven ability to meet sales targets
- Excellent interpersonal and client-facing skills
- Strong people skills and emotional intelligence
- Well-presented and professional
- Organised and dependable
- Comfortable working independently
Interview Process
Shortlisted candidates may be required to complete a practical in-store assessment to evaluate styling ability, sales approach, and communication skills.
To apply, please email your CV, cover letter and portfolio (if needed) to info@masch.co.za.