We accept returns on items that are unused, in the original packaging and have a registered return made within 7 days of receipt.

Return Conditions:

• All items must be returned in perfect, new-like, resalable condition.
• Items must be unused and returned with their original packaging, including boxes and dust bags.
• We are unable to offer a refund on items that are damaged, scratched, worn, not in their original packaging, or missing any packaging components.

Personalised Products Policy

Personalised products are items that have been customised, tailored, or monogrammed to your specifications. These products cannot be canceled, exchanged, or returned after the order has been placed, provided they are delivered as described and in good condition.

Customer Responsibility for Customisation Errors:

• Incorrect color selection
• Incorrect appearance of color
• Incorrect order quantity
• Typographical errors (initials)

If there are any issues with a bespoke order, please report them to info@masch.co.za within 7 days of receipt. If the mistake was made by Masch, it will be rectified free of charge. Please carefully verify each detail of your bespoke order to avoid the issues listed above.

If you encounter difficulties with our products after purchase, please inform us immediately or within 6 months. You can report issues through the following channels:

• Direct Message (Instagram)
• WhatsApp Messenger
• Call: 081 306 9033
• Email: info@masch.co.za

Products reported within this period are eligible for an assessment to determine if the defect is due to wear and tear or a manufacturing error. Unfortunately, products reported after 6 months without physical evidence are considered to have normal wear and tear. After this period, external influences and handling can affect the reliability of the assessment.

Please note that issues resulting from normal wear and tear do not qualify for compensation.

To qualify for an assessment:

• Provide proof of purchase (receipt or digital transaction) to confirm the 6-month eligibility.
• Contact us using one of the provided channels.

Once we receive the necessary information, our team will assess the situation and advise on the best course of action and next steps.

We do not accept same-day inquiries for in-store purchases without prior communication or written confirmation. Masch will not be responsible for products left at the store without permission.

Please note that the product owner is responsible for any courier fees related to transporting the item to and from Masch premises.

Standard feedback time is 2-3 working days.

Failure to adhere to these guidelines will result in the immediate decline of your request.